Store Policies

Payment Methods Accepted

We accept Visa, Mastercard, American Express and PayPal. Or, you can mail a money order or a personal cheque (check). If you bank online, we can also accept Interac money transfers. If you are from the United States and purchase a money order at the post office, it must be their pink (international) money order.


Recognized educational institutions may place their order using a purchase order. Please contact us in advance to set up this option.

Refunds

We pride ourselves on our accurate book descriptions. However, if you feel a book is not delivered as described, please email us as soon as possible. We will provide you with return instructions, and upon return of the book to us, we will provide you with a full refund.

Shipping Times

Books are shipped on the business day following receipt of payment. Payments through PayPal or Interac transfers are shipped the next day. Payments made by cheque (check) or money order must be received before the book is shipped. Once received, the book will be shipped on the following day.

Shipping Outside North America

Shipping prices quoted to send books to destiniations outside North America are based on a book up to the size of a standard hardcover novel. If the book you order for shipment outside North America is larger and heavier than this, we may contact you regarding an additional shipping cost to cover the actual cost of postage.

Delivery Times

Books shipped to Canadian addresses:
Surface mail - 7-9 business days; Airmail - 2-3 business days

Books shipped to U.S. addresses:
Surface mail - 7-14 business days; Airmail - 4-6 business days

Books shipped to non North American addresses:
Surface mail - 28-42 business days; Airmail - 7-14 business days